How can we help?

Email support@vivaaruba.com for account access, privacy requests or a problem using Viva Aruba. Include your order reference when relevant. Never send passwords, recovery codes or payment credentials.

Bookings and direct payments

Each business accepts its own orders and arranges its own payments. Review the item details, cancellation terms, date, availability and exact total before submitting. A request becomes a capacity hold when the business accepts it; wait for acceptance before arranging payment, and do not pay an expired order.

Report payment only after paying the business directly. The business confirms receipt. Viva Aruba does not independently verify funds, process refunds or collect payments. Contact the business about its service, receipt or cancellation; record any payment resolution in your order where available.

Demo businesses

Businesses labeled Demo are fictional, with sample prices and illustrative images. They do not accept orders or payments. Genuine owner-published businesses appear separately.

Your account

Use account recovery if you cannot sign in. Use the newest emailed code and choose a different password when resetting. Your completed orders remain linked to the same account.